Why Adding New IPs Won’t Necessarily Solve Your Complaint Issues

I recently ran into a situation where a client was asking if adding additional IPs would help reduce the “carryover effect” of complaint rates and improve their sending reputation. Here is my response and supporting reasoning, which may be helpful if you find yourself in a similar situation. First of all, let me explain what I mean by a “carryover effect.” A carryover effect in complaints occurs... Continue »

Consumers Refusing to Cut the Cord: Email Marketers See More Multiscreen than Mobile-only Interactions Entering This Holiday Season

New infographic identifies five mobile marketing trends to help brands optimize email performance NEW YORK – DECEMBER 9, 2014 – Return Path released insights into mobile marketing trends to help brands optimize their email marketing performance. Of note, retailers hoping that consumers’ rapid shift toward mobile communications will help simplify their email marketing approaches this holiday season... Continue »

Abandonment = Opportunity: Five Tips to Boost Remarketing Revenue

With the holiday season fast approaching, the countdown timer ticking toward Black Friday and Cyber Monday and visions of overflowing online shopping carts dancing in many email marketers’ heads, I decided to get into the festive spirit as only one possessing email intelligence can: by focusing on remarketing. There’s no more effective remarketing message for driving conversions than the triggered... Continue »

Return Path Acquires E-Commerce Data Analysis Firm, Adds Data and Digital Veteran to Executive Team

Marketing analytics company acquires email data specialist Motley Bunch, names industry executive Eric Weinberg chief operating officer NEW YORK – November  19, 2014 – Return Path today announced the acquisition of Motley Bunch Inc., developer of technology to parse unstructured email data, to support the company’s continued investment in its capacity to analyze consumer shopping behavior and... Continue »

Ask These Questions – Now – to Reshape Your Email Strategy in 2015

Thinking about 2015 when you’re still gearing up for the 2014 holiday shopping season may seem premature. However, it’s actually an ideal time to plan for next year. Use the relative calm before the Black Friday/Cyber Monday storm to map the changes you’d like to drive with your email marketing program. This isn’t a wish list of resources or software or a calendar of campaign sends, but... Continue »