Focus on the Fundamentals

“In the end, it’s extra effort that separates a winner from second place. But winning takes a lot more that, too. It starts with complete command of the fundamentals. Then it takes desire, determination, discipline, and self-sacrifice. And finally, it takes a great deal of love, fairness, and respect for your fellow man. Put all these together, and even if you don’t win, how can you lose?” — Jesse... Continue »

Use Email for Building Customer Relationships

For marketers, keeping customers engaged with their email program and brand is a constant challenge. Most marketing programs include promotional emails, general newsletters, order information, and receipts—which is a good start, but these emails don't provide a lot of reason to engage beyond the immediate transaction. Some smart marketers have taken the next step, creating email messages that are... Continue »

7 Reasons to Encourage Subscribers to Reply to Your Emails

Mailbox providers are increasingly measuring the levels of engagement that subscribers have with your email in their filtering decisions. One of the best forms of engagement that a subscriber can have with you via email is a simple reply. Why a reply matters is that in the eyes of a mailbox provider a reply means the subscriber (in most cases) has a relationship with you as a sender which in turn... Continue »

Improve Customer Service Using Reminder Emails

In today’s competitive business environment you need to take every opportunity to differentiate yourself from your competition and constantly strive to better serve your customers. There are many ways to use email to serve your customers including sending welcome messages, newsletters, receipts and special offers. One type of email that is sometimes overlooked and is another way to serve... Continue »

The "Internet of Things" to Increase Reliance on Domain Based Reputation

Just like “Big Data”, the “Internet of Things” is quickly becoming the most recent buzz-worthy term in the business and internet world. It essentially describes how a large number of devices become interconnected and communicate via the internet. While it is not a new concept, it’s becoming more of a reality and getting a lot of attention from companies like Google and Cisco.  Several sources... Continue »