Are Your Subscribers Traveling First Class, or Stuck in Coach?

Recently, I had the good luck of traveling with a road-warrior colleague. Just before boarding our flight, my colleague generously allowed me to enjoy the benefit of his hard-earned loyalty status with the airline. Yes, much to my surprise and delight, he upgraded us both to first class. At first, it was a bit awkward, as I am well-trained in the coach way of life (tray tables up, no legroom,... Continue »

Did Estee Lauder and Clinique’s Lunar New Year Emails Payoff?

Over this past weekend, San Francisco’s Chinatown hosted their annual Chinese New Year parade. Approximately one million people attended the event to enjoy the lion dancers, floats, fireworks, and of course, the 200-foot long Golden Dragon. In my last blog, I praised Estee Lauder and Clinique for recognizing the Chinese New Year holiday in their emails. In this blog, I will share some of their key... Continue »

Hit the Slopes – Learning Valuable Email Marketing Lessons from the Popular Winter Sport

Although this year’s cold weather has been particularly brutal, winter has always been my favorite time of year since it means I can hit the slopes. And recently while skiing in Vermont, I began to realize how much my favorite pastime and email marketing have in common. Just like you can learn some valuable email marketing lessons from Super Mario Brothers or fantasy football, skiing has a lot to... Continue »

Authentication 101 - The Fundamentals

What is authentication? Email authentication is the process by which a sender is validated through published records, such as SPF and DKIM, that they are who they purport to be. After hitting send on an email, the originating server sends the message with identifying information to the recipient’s mail server. This server queries DNS with that information and uses the records provided to validate... Continue »

The Best Triggered Email I Ever Received

Triggered emails are some of the most profitable, engaging emails that a marketer can send.  By their very nature, they are more relevant and when done well, they have a much higher likelihood of resonating with recipients.   According to Epsilon’s Q2 2014 North American Trends and Benchmark report, triggered messages drove 74.9% higher open rates and 161.9% higher click rates than standard emails... Continue »