Why Adding New IPs Won’t Necessarily Solve Your Complaint Issues

I recently ran into a situation where a client was asking if adding additional IPs would help reduce the “carryover effect” of complaint rates and improve their sending reputation. Here is my response and supporting reasoning, which may be helpful if you find yourself in a similar situation. First of all, let me explain what I mean by a “carryover effect.” A carryover effect in complaints occurs... Continue »

Mailbox Providers Don't Want To Ruin Your Holidays

You see it all the time. From the highway crew that's out there taking away a lane or two for routine maintenance during rush hour on a major thoroughfare, to the retail store that closes down registers during peak hours, to the restaurant that has just a skeleton staff of cooks and servers on busy days like Mother's Day, businesses everywhere deal with their highest volume periods by making sure... Continue »

What is Aggregate Complaint Data and how should you use it?

Some mailbox providers share user complaint (This Is Spam) reports with senders, in order to help them pinpoint problems with their mail program and improve their list hygiene. There are different formats for providing these reports. Some mailbox providers share with the sender the full message and user who complained, while others provide only aggregate statistics. I co-moderated a session at the... Continue »

A Marketer's Field Guide to Yandex

Yandex is the most widely used search engine in Russia with about 60% market share. With 40 million active email user accounts, their webmail service covers approximately 20% of the Russian market. Yandex has one of the most sophisticated email applications in the world. Their email UI includes customized  action and sorting buttons  as well as ‘Disk’, Yandex’s new cloud service. The security of... Continue »

Consistent Inbox Placement Eludes All But the Most Reputable Email Marketers: Return Path Study

Sender Score Benchmark Report reveals high reputation thresholds distancing top-performing marketers from peers NEW YORK – November 11, 2014 – All email senders have a reputation that influences whether their messages reach consumers’ inboxes, and new research from email analytics company Return Path shows that only an elite group of highly reputable email marketers consistently reaches... Continue »