Check Out What’s New in the Help Center!
Getting the support you need to optimize your email program is important. Whether you are new to email or an experienced sender, sometimes you need a little help to solve a problem. Not only does the Help Center have articles about optimizing your email program, but we have articles to help you maximize the benefits you get from our industry leading suite of email optimization products.
Return Path clients have full access to over one thousand help articles, including extensive product guides and tips, industry research and access to on-demand webinars. If you are not a Return Path client – no problem! We have hundreds of articles available to you that cover a variety of deliverability and email marketing best practices, mailbox provider insights, and troubleshooting tips.
(If you are a Return Path client, be sure to log in to gain access to all of your Help Center content.)
Here is a peek at some of our latest additions and most popular content read by Return Path customers.
Mailbox providers are constantly evolving their spam filter technology, so it’s important to ensure you are consistently following their recommendations to reach the inbox.
- Microsoft (Outlook.com and Hotmail) troubleshooting support information
- Microsoft (Outlook.com and Hotmail) deliverability best practices
Return Path Blocklist
Many mailbox providers, spam filter companies and security vendors use the Return Path Blocklist in their filtering decisions.
Authenticating your email is no longer a luxury, it’s a necessity! Get the tips you need to make sure you are authenticating your email correctly.
- DKIM signature header detail
- How to set up a DMARC record
- Troubleshooting Sender Policy Framework (SPF) failures
We continually add new and relevant help content, so be sure to check-in regularly to access it as soon as it is available!
About John Pollard
John is a Senior Knowledge Strategist at Return Path. He is dedicated to building and maintaining knowledge and content assets to help marketers maximize the value of their email programs. John believes that sharing knowledge feeds the imagination, fosters collaboration and empowers people to grow and evolve. He has been in the email marketing industry since 2008 and has consulted numerous businesses and ESPs on deliverability and email optimization. Prior to joining Return Path, John worked in the finance industry with roles in business analysis and system administration.