The Importance of Pre-Campaign Checks
Janine Popick at Vertical Response has a great post on her blog about big-time retailers who use image-only email. The screen shots she provides are really stunning. The point I’d like to make is even if these emails had made it to the inbox, the response rates are likely to be low – consumers are too busy and process their email too quickly. If they don’t see something compelling right away they delete and move on – and there is no way an email that is essentially blank can be compelling.
This is why it is so important to do pre-campaign checks to see how your email is going to render once it is delivered to the inbox. Return Path will soon be announcing a major upgrade to our Campaign Preview tool that is going to allow users to see these “no image” views. We hope that seeing these emails side-by-side with the “images on” versions will wake marketers up to the reality of what’s happening.
Of course, rendering is only one piece. As Janine points out, the image-only nature of these messages often lands them in the junk folder – if they arrive at all. Understanding your inbox placement rate is important to getting a whole picture (pardon the pun!) of how you think about email deliverability and – ultimately – the health and responsiveness of your program.
About George Bilbrey
George Bilbrey is the founder of the industry’s first deliverability service provider, Assurance Systems, which merged with Return Path in 2003. He is a recognized expert on the subjects of email reputation and deliverability and is active in many industry organizations, including the Messaging Anti-Abuse Working Group (MAAWG) and the Online Trust Alliance (OTA). In his role as president of Return Path George is the driving force behind the ongoing innovation of our products and services. Prior to Return Path, George served as Director of Product Management at Worldprints.com and as a partner in the telecommunications group at Mercer Management Consulting. He holds a B.A. in economics from Duke University, and an MBA from the Kenan-Flagler School of Business, University of North Carolina.