UX and Email: Marketing’s New Power Couple

Posted by Casey Swanton on

As marketers, we often refer to our audience as users, customers, subscribers and segments. While convenient, this way of thinking can influence perceptions, impact communication strategies, and create a disconnect with those we’re trying to reach. We aren’t sending snippets of code to segments in a database; We’re communicating with other people as they navigate through their daily lives.

As we build out our programs and content, it’s critical to recognize that the people on the other side of our emails have individualized needs, goals and desires. By creating interesting, relevant and engaging email experiences, we can compel higher conversion rates, increased brand affinity and extended lifetime value.

The rest of this post can be viewed on Target Marketing.


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About Casey Swanton

Casey has a healthy fixation with helping marketers realize the potential of their email programs by addressing human needs, building better relationships, and ultimately driving improved results for the business. Her nine years of experience and obsession with evolving the email space helped land her a spot on ExpertSender’s list of “25 Email Geeks to Help You Get Your Geek On.”

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